General Questions
  1. What is SIERA?
  2. What days and hours is SIERA available?
  3. Can I create a bookmark to get direct access to SIERA?
  4. What internet browsers can I use for SIERA?
  5. My computer screen does not display all of the information on the SIERA page. What can I do?
  6. Is my user information visible to other SIERA users?
  7. Some of the buttons on my page overlap and do not function. What can I do?

    8. Logon Questions
  8. I tried to login to SIERA but I received a message that said the email address cannot be found. What should I do?
  9. I tried to login to SIERA but I received a message that said the password is invalid or cannot be found. What should I do?
  10. I forgot the email address I am supposed to use for SIERA. What should I do?
  11. I forgot my password. What should I do?

    12. User Questions
  12. How do I become a SIERA user?
  13. I do not want to be a SIERA user. How do I remove my SIERA user information?
  14. I would like to use more than one email address for access to SIERA. What should I do?
  15. I do not know how to update my user profile. Whom can I contact for assistance?

    16. Primary Contact Questions
  16. HCAI lists me as the primary contact for my organization. However, I would like another person to be the primary contact instead of me. What should I do?
  17. HCAI lists me as the primary contact for my organization. However, I would like another person to be the primary contact in addition to me. What should I do?
  18. I am the primary contact for my organization, but will no longer be in that position. What should I do?

    General Questions Go to Top

  1. What is SIERA?
    SIERA is the System for Integrated Electronic Reporting and Auditing. SIERA is an HCAI application that allows health facility and pharmaceutical manufacturer employees and consultants to submit and revise HCAI reports, view past reports, maintain user information, and perform other report functions.

  2. What days and hours is SIERA available?
    SIERA is available 24 hours a day, seven days a week, except when routine maintenance needs to be performed.

  3. Can I create a bookmark to get direct access to SIERA?
    Absolutely. The bookmark should direct you to the SIERA Login Page. You cannot access SIERA without first logging in through the Login Page.

  4. What internet browsers can I use for SIERA?
    SIERA can be used with Google Chrome, Microsoft Edge, and Mozilla Firefox. Other browsers can be used, but they may not provide complete functionality in SIERA.

  5. My computer screen does not display all of the information on the SIERA page. What can I do?
    SIERA was designed for a screen resolution of 1280x960. If your computer is set to a lower resolution, such as 1024x768, you can still use SIERA. However, you may need to scroll left and right and up and down on some pages to see all of the information.

  6. Is my user information visible to other SIERA users?
    Users who do not work for HCAI are typically limited to seeing only your name and organization. Some report preparer information entered on reports may be visible to the public (except for email addresses). HCAI staff who support SIERA can view all of your user information except for passwords, which are encrypted.

  7. Some of the buttons on my page overlap and do not function. What can I do?
    This issue is usually caused when your browser window is not set to the recommended size and zoom setting. We recommend that as a best practice set your window to Maximize size and the Zoom setting to 100%.

    8. Logon Questions Go to Top

  8. I tried to login to SIERA but I received a message that said the email address cannot be found. What should I do?
    SIERA requires the entry of an existing email address to allow access. If SIERA does not recognize your email address, make sure that you are using the correct character to separate first and last names (if applicable). For example, the character might be an underscore instead of a hyphen.

  9. I tried to login to SIERA but I received a message that said the password is invalid or cannot be found. What should I do?
    Passwords are case sensitive. Make sure the caps lock is turned off and that the proper case is used for each alphabetic character in the password.

  10. I forgot the email address I am supposed to use for SIERA. What should I do?
    Contact the HCAI SIERA support teams:

    • CTRx (drug pricing) reports, call (916) 326-3899 or email at ctrx@HCAI.ca.gov.
    • Financial reports, call (916) 326-3899 or email at financial@HCAI.ca.gov.
    • Patient-Level Administrative data reports, contact your facility's UAA or your HCAI Analyst. If you do not know who your UAA or Analyst is, call (916) 326-3935 or email at patientlevel@HCAI.ca.gov.
    • Utilization reports, call (916) 326-3854 or email at utilization@HCAI.ca.gov.

  11. I forgot my password. What should I do?
    Click the Forgot Password? link located below the Password box on the Login page. The Forgot My Password page will open. Enter your email address and click the Send button. An email with a link into SIERA will be sent in a few minutes.

    12. User Questions Go to Top

  12. How do I become a SIERA user?
    To obtain a SIERA user profile and password just ask the SIERA primary contact at your organization to add you via the Add User page in SIERA. You can also contact the HCAI SIERA support teams:

    • CTRx (drug pricing) reports, call (916) 326-3899 or email at ctrx@HCAI.ca.gov.
    • Financial reports, call (916) 326-3899 or email at financial@HCAI.ca.gov.
    • Patient-Level Administrative data reports, contact your facility's UAA or your HCAI Analyst. If you do not know who your UAA or Analyst is, call (916) 326-3935 or email at patientlevel@HCAI.ca.gov.
    • Utilization reports, call (916) 326-3854 or email at utilization@HCAI.ca.gov.

  13. I do not want to be a SIERA user. How do I remove my SIERA user information?
    Contact the HCAI SIERA support teams:

    • CTRx (drug pricing) reports, call (916) 326-3899 or email at ctrx@HCAI.ca.gov.
    • Financial reports, call (916) 326-3899 or email at financial@HCAI.ca.gov.
    • Patient-Level Administrative data reports, contact your facility's UAA or your HCAI Analyst. If you do not know who your UAA or Analyst is, call (916) 326-3935 or email at patientlevel@HCAI.ca.gov.
    • Utilization reports, call (916) 326-3854 or email at utilization@HCAI.ca.gov.

    Note, if you are the primary contact for a facility or manufacturer, then another user will need to replace you as the primary contact before you can be removed.

  14. I would like to use more than one email address for access to SIERA. What should I do?
    SIERA only allows one email address per user. If you need to have more than one email address, then you will need to set up more than one user profile. You can contact the HCAI SIERA support teams:

    • CTRx (drug pricing) reports, call (916) 326-3899 or email at ctrx@HCAI.ca.gov.
    • Financial reports, call (916) 326-3899 or email at financial@HCAI.ca.gov.
    • Patient-Level Administrative data reports, contact your facility's UAA or your HCAI Analyst. If you do not know who your UAA or Analyst is, call (916) 326-3935 or email at patientlevel@HCAI.ca.gov.
    • Utilization reports, call (916) 326-3854 or email at utilization@HCAI.ca.gov.

  15. I do not know how to update my user profile. Whom can I contact for assistance?
    You can contact the HCAI SIERA support teams:

    • CTRx (drug pricing) reports, email at ctrx@HCAI.ca.gov.
    • Financial reports, call (916) 326-3899 or email at financial@HCAI.ca.gov.
    • Patient-Level Administrative data reports, contact your facility's UAA or your HCAI Analyst. If you do not know who your UAA or Analyst is, call (916) 326-3935 or email at patientlevel@HCAI.ca.gov.
    • Utilization reports, call (916) 326-3854 or email at utilization@HCAI.ca.gov.

    16. Primary Contact Questions Go to Top

  16. HCAI lists me as the primary contact for my organization. However, I would like another person to be the primary contact instead of me. What should I do?
    Contact the HCAI SIERA support teams:

    • CTRx (drug pricing) reports, call (916) 326-3899 or email at ctrx@HCAI.ca.gov.
    • Financial reports, call (916) 326-3899 or email at financial@HCAI.ca.gov.
    • Patient-Level Administrative data reports, contact your facility's UAA or your HCAI Analyst. If you do not know who your UAA or Analyst is, call (916) 326-3935 or email at patientlevel@HCAI.ca.gov.
    • Utilization reports, call (916) 326-3854 or email at utilization@HCAI.ca.gov.

    Note that if you are the primary contact for your organization, another user will need to replace you as the primary contact.

  17. HCAI lists me as the primary contact for my organization. However, I would like another person to be the primary contact in addition to me. What should I do?
    SIERA only allows one person to be designated as the primary contact for a facility or manufacturer at one time. You or your organization will need to determine who is the appropriate person to be your organization's primary contact for HCAI reporting purposes.

  18. I am the primary contact for my organization, but will no longer be in that position. What should I do?
    HCAI requires that every facility or manufacturer that reports information to HCAI have a primary contact. If you will no longer be the primary contact for your organization then please contact HCAI to designate another primary contact.